Home 9 Feedback

Tell us what you think

We’re committed to the continuous improvement of our service. 

Your feedback will help us make improvements to our programs and service delivery. 

You can provide feedback by either:

How we respond to feedback 

We take all feedback seriously and are committed to: 

  • responding to feedback in a fair, efficient and timely manner
  • addressing feedback in an objective and impartial manner
  • taking reasonable steps to ensure that people making complaints are not adversely affected because a complaint is made
  • regarding complaints as a valuable source of feedback
  • focussing on fixing issues, improving systems and implementing changes as a result of feedback
  • contacting anyone who has made a complaint to advise them of the:
  • outcome of the complaint and any action taken
  • reason/s for our decision
  • remedy or resolution/s that we have proposed or put in place, and
  • options for review that may be available to the complainant, such as an internal review, external review or appeal.
  • responding to feedback in a fair, efficient and timely manner
  • addressing feedback in an objective and impartial manner
  • taking reasonable steps to ensure that people making complaints are not adversely affected because a complaint is made
  • regarding complaints as a valuable source of feedback
  • focussing on fixing issues, improving systems and implementing changes as a result of feedback
  • contacting anyone who has made a complaint to advise them of the:
    • outcome of the complaint and any action taken
    • reason/s for our decision
    • remedy or resolution/s that we have proposed or put in place, and
    • options for review that may be available to the complainant, such as an internal review, external review or appeal.

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